Shipping & Returns Policy:

Last Updated: 8/18/23


1. Shipping

a. Processing Time: Orders are processed within 1-2 business days of placement, unless otherwise stated.

b. Shipping Rates: Shipping charges are calculated based on the weight of your order and the delivery location. Rates will be presented during the checkout process.

c. Delivery Estimates: While we aim to ensure timely deliveries, delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, or other factors outside our control.

d. Tracking: Once your order is shipped, you will receive a tracking number via email.

2. Returns

a. Returns: Due to the nature of our products and safety reasons, we do not accept returns. 

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us immediately with details of the product and the defect or error. We will work with you to ensure you receive a replacement or a refund.

4. Cancellation Policy

Orders can be canceled within 12 hours of placement, provided they have not been shipped. If the order has been shipped, you will need to follow the return process after receiving the product.

5. Excluded States

Sacred Rivers Tea Co. LLC will not conduct sales or ship products to the following U.S. states:

1. Alabama

2. Arkansas

3. Rhode Island 

4. Indiana

5. Vermont

6. Wisconsin

6. Specific Excluded Areas

In addition to the above-mentioned states, Sacred Rivers Tea Co. LLC will also not conduct sales or ship products to the following specific areas within states:

Parker Town and Monument Town, Colorado

1. Sarasota, Florida

2. Franklin, New Hampshire

3. City of Jerseyville, Illinois

4. Ascension Parish, Rapides Parish, East Feliciana Parish, Louisiana

7. Compliance

Customers residing in or ordering from the locations specified in this Policy will have their transactions canceled, and any charges will be refunded. Failure to adhere to this Policy may result in the termination of the transaction and possible legal actions.

8. Updates and Amendments

Sacred Rivers Tea Co. LLC reserves the right to amend or update this Policy at any time without prior notice. Any modifications to this Policy will be effective immediately upon being posted on Sacred Rivers Tea Co. LLC’s official website or other public-facing platforms.

9. Contact Us

For questions related to our Shipping & Returns Policy or for assistance with your order, please contact us at:

Sacred Rivers Tea Co, LLC.

1920 Florida SW Ave. Ste E.

Denham Springs, Louisiana, 70726.

Livingston Parish